Shipping, Payment, Returns
🚚 Shipping, Payment & Returns
📦 Shipping
We offer shipping across Israel and worldwide!
Shipping costs are calculated automatically at checkout.
Delivery options within Israel:
-
Israel Post – Registered Mail
Up to 14 business days, includes tracking. -
Delivery to Done Lockers
Sent to the nearest available locker within 1–3 business days. -
Courier Delivery in Israel
Within 3 business days (excluding remote areas like Eilat — in such cases, delivery time is arranged individually, but no more than 7 business days).
🚚 We regularly run free shipping promotions.
Free shipping applies to registered postal deliveries only.
📍 Pick-up from our studio in the Shomron is available by prior arrangement.
📢 Once your order is shipped, you’ll receive a tracking number.
All items listed on the website are in stock and shipped within 1–2 business days from the date of order.
🌍 International shipping is calculated at checkout.
Standard and express delivery options are available.
💳 Payment
You can pay via:
✔️ Credit cards (Visa, MasterCard, Isracard, etc.)
✔️ PayPal
✔️ Bit / PayBox
💵 Cash payment is available for studio pick-up.
🛡️ All payments on the site are secured with SSL encryption to protect your privacy.
🔄 Returns & Exchanges
We accept returns or exchanges within 14 days of receiving your order,
provided the item has not been used and is returned in its original packaging.
💰 Refunds are issued via the original payment method, after the returned item is received and inspected.
A 5% processing fee applies to credit card refunds.
📦 Return/exchange shipping costs are the buyer’s responsibility.
Custom-made items are non-refundable.
📞 Have more questions? Contact us:
📧 Email: lulinashop.contact@gmail.com
📱 WhatsApp: wa.me/972559537418
📞 Phone: 055-953-7418